We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказываю 2 раз, всё устраивает,качество отличное
Быстрая доставка. Заказ пришел целым и невредимым, хорошо упакован. Краски свежие. Все супер
Normal geldi. Problem yok.
дошло быстро, продавцу555
Product perfect but not all of them that I ordered came. But I can recommend the store.
so fast... so good... so what!
Niecałe dwa tygodnie i przesyłka była już w Polsce. Wszystko zgodne z opisem.
Отличный антистресс, но за конечный результан я не уверена. Когда закончу сфотографирую.
Well packaged and came very quickly.
Быстрая доставка, хорошая упаковка, все как в описании. Рекомендую.
Thank you very much. High quality product. They also sent gift- set of extra brushes!
пришла картина почему-то мокрая! к счастью на качество это не повлияло.
Заказ доставили в течении двух не недель. посылка пришла без повреждений. Рекомендую продавца
fast delivery. the painting isn't done.
I’m very delighted with my order. It arrived really quickly and everything was fine with it. I would order again.
как всегда все в норме продавцу спасибо жена довольна говорит релакс полный
although communications from the shop was'nt great, in the end when i recieved the painting is was very much what I expected and very nice and complete
good quality. not sure if the paints will be enough because they are so small but the product was exactly like it was described. and they answered me very quickly when i had a question. thank you for your help.
Заказ пришел очень-очень быстро, хорошо упакован. Но... Как бывают пазлы для маленьких детей, так получилось с картиной. Нет мелкой прорисовки, крупные поля для закраски одним цветом. Заказывала такую же картину 2 года назад у другого продавца - очень большая разница.
Пришло за 2 недели, все как описано
Быстрая отправка и быстрая доставка. Трек отслеживался. Аккуратно упаковано, на валике, дошло в целостности.